Help & Support
Everything you need to know.
Search or browse common questions about LoveInvoice.
Getting Started
Is LoveInvoice really free?
Yes. LoveInvoice is completely free to use, with all features included and no subscription required. We only charge a small 1% fee when you get paid online via Stripe, with low minimum and maximum caps depending on the currency.
How quickly can I create an invoice?
Most people send their first invoice in just a couple of minutes. LoveInvoice is designed to stay out of your way, so you can spend less time on admin and more time actually working.
Do I need to provide a credit card to sign up?
Nope — there's no credit card required to use LoveInvoice.
If you want to accept online payments, you can connect an existing Stripe account or create one during setup. LoveInvoice never stores your payment details.
If you want to accept online payments, you can connect an existing Stripe account or create one during setup. LoveInvoice never stores your payment details.
Pricing & Payments
Does it support online payments?
Yes — connect Stripe and your clients can pay directly from your invoice using card, Apple Pay, Google Pay, and other Stripe-supported payment methods.
What if my client pays by bank transfer?
If your client pays by bank transfer or any method outside Stripe, there are no fees. You can mark the invoice as paid manually and keep everything tracked in one place.
Can I use my own Stripe account?
Yes — LoveInvoice connects directly to your existing Stripe account. You stay in full control of your payments, and we simply help streamline invoicing and collection.
Features & Functionality
Can I customise my invoices?
Yes — you can customise invoices, emails, and your client experience with your logo, brand colours, and personalised messaging.
Does LoveInvoice support multiple currencies?
Yes — LoveInvoice currently supports GBP, USD, and EUR, with more currencies planned.
You can choose the currency per invoice for each client.
You can choose the currency per invoice for each client.
Can I set up automatic payment reminders?
Yes — schedule emails for every stage of an invoice: issued, before due, due date, and overdue.
Can I track when my invoices are viewed?
Yes. You can see when invoices are sent, viewed, overdue, and paid in real time.
Is there a mobile app?
LoveInvoice works great on mobile and tablet. There's no native app yet, but the web app is fully responsive.
Security & Privacy
Is my data secure?
Yes. Your data is encrypted, securely stored, and never shared without your permission.
Where is my data stored?
Your data is stored in GDPR-compliant infrastructure with modern security practices.
Can I export my data?
Yes — you can export all invoices and client data at any time.
Account & Support
How do I contact support?
Can I have multiple businesses on one account?
Yes — manage multiple businesses from one account easily.
Can I add team members?
Yes — invite team members and control their access levels.
What happens to my invoices if I cancel my account?
You can export everything at any time. Your data always belongs to you.
Still have questions?
Our support team is here to help. Get in touch and we'll get back to you as soon as possible.
